FAQs

1. Upon booking your appointment, you will receive an email inviting you to register with the patient portal (Charm). You will be prompted to create a login username and password. Once in the portal, you will find intake paperwork for your completion that can be found under the “Questionnaires” tab. It is important that ALL questionnaires are completed in a timely manner (ideally within 24 hours of booking). This ensures you are aware of all the practice’s policies/procedures, as well as giving your provider ample time to become familiar with your past/present symptoms and what you are seeking treatment for. We request payment at the time of booking. If you have any questions regarding payment, please reach out to Dr. Poulakos or office staff (office@drpaulpoulakos.com). Once questionnaires and payment is submitted, you are all set for your appointment! If your appointment is virtual, the link will be located in the patient portal prior to your visit.
2. Relax! This time is dedicated to YOU, YOUR mental health, self-care, and growth. You are investing in yourself and this should be an overall positive experience. There is no need to enter into your session with any anxiety or fear of judgment. Our providers prioritize making sessions a safe space, void of negativity, stigmatizations, or judgment.
3. Consider spending a few minutes before your first session organizing your thoughts, identifying current and past symptoms, any previous mental health history, medication trials, and any goals and/or expectations of treatment. Having this information readily available will allow you to get the most out of your initial visit.
4. If there is any documentation/previous records from other healthcare providers (e.g. previous psychiatrists, therapists, general practitioners, gastroenterologists, etc.) that you believe would be beneficial to your treatment, please feel free to upload these to the “Documents” section of the patient portal. If you are having issues, you could also email these documents to our office manager (office@drpaulpoulakos.com) who can upload them to your chart.

Dr. Poulakos offers both virtual AND in-person appointments at his office in the heart of Greenwich Village. What is important is that you are most comfortable. You can elect to have your appointments entirely virtual or a hybrid of both in-person and virtual. If you regularly see Dr. Poulakos at his office and have a particularly difficult day at work or suddenly do not feel so well that morning, it is always an option to request a change to conduct your session virtually. We recognize the challenges of a fast-paced lifestyle and are ready to adapt to what works best for you.

Absolutely! Our doctors all offer Telehealth appointments. Largely driven by the COVID-19 pandemic, telehealth appointments have become a large part of our practice. It has allowed us to increase access to quality care. Many patients also prefer virtual visits as they are more convenient given their busy work/school schedules.

The office is located at 412 6th Ave, 7th Floor, Room 2, New York, NY, 10011. The office entrance is located just to the right of Bigelow Pharmacy. When you arrive at the building, press “702” to enter (note, the building directory is not updated). Then take the elevator to the 7th floor. Once you get to the 7th Floor, press “702.” you will be buzzed in. Please take a seat in the waiting room to your left.

Of course you can. Dr. Poulakos’s services are extensive. Patients have the option of seeing Dr. Poulakos for psychotherapy, medication management, or a combination of both. For more on what each service entails as well as a comprehensive list of the presentations that he treats, please navigate to the Services and What We Treat tabs of the website.

Greenwich Village Psychiatry prides itself for offering flexibility and prompt availability. How often our doctors see patients is largely dependent on what the individual is looking for and their specific needs. If you are seeking psychotherapy, weekly, twice weekly, monthly, or ad hoc sessions are an option. If you are seeking medication management, your provider may request to see you twice monthly until you are on a stable regimen, in which case you can be seen once a month, and eventually once every three months if deemed appropriate. Doctors at Greenwich Village Psychiatry require any patients that are prescribed a controlled substance (e.g. Adderall, Klonopin, etc.) to be seen at least monthly for appointments. Another factor that may impact frequency of visits is the severity of one’s symptoms and their risk level. If a patient is deemed to be high risk and/or is struggling significantly, their doctor may request more frequent visits (e.g. weekly) while things stabilize.